Consumer Rights Protection

Consumer Rights Protection Month at Adriatic Bank

World Consumer Rights Protection Day is marked globally on March 15th — as a reminder of the importance of transparency, fair treatment, and high‑quality information in the financial sector. Adriatic Bank AD Podgorica is launching an educational campaign dedicated to strengthening financial literacy and ensuring that all consumers have access to clear, reliable information.

Through this campaign, we aim to help every client better understand financial products, their rights, and the ways to protect their interests.

Why Consumer Protection Matters

Consumer protection in the banking sector is based on:

accessible and clear information,

transparent fees and charges,

rights that enable safer financial decisions,

security of personal and digital data,

effective complaint and supervision mechanisms.

Consumer rights are not just a regulatory requirement — they are the foundation of trust and long‑term stability in the relationship between the bank and its clients.

Key Consumer Protection Measures

Clear information before signing a loan agreement

Every consumer must receive complete, clear, and understandable information about:

interest rates, including EIR (Effective Interest Rate),

all fees and charges,

the total amount to be paid over the loan term,

risks and consequences of late payments,

whether the interest rate is fixed or variable.

All mandatory information must be provided free of charge.

Digital security and data protection

Digital banking requires special attention — and security starts with responsible behaviour.

Never share your PIN, passwords, or access codes.

Activate all required security settings.

Avoid suspicious links and messages.

The Bank never asks for access credentials via phone or e‑mail.

Right to complaint and fair treatment

If a client believes their rights have been violated, they have the right to file a complaint. The Bank must respond immediately, or in complex cases, within 8 days at the latest.

A complaint may be submitted:

in person at a branch,

by e‑mail to kvalitet@adriaticbank.com or by filling out the form on the Bank’s website,

through institutions such as the Central Bank of Montenegro (CBCG) or the Centre for Alternative Dispute Resolution.

Transparency of fees and additional services

Before signing a contract — in both the informative and pre‑contractual phases — the Bank must provide clear and comprehensive information on:

monthly fees and transaction costs,

additional services,

whether additional services are included in the EIR, No fee should ever come as a surprise.

No fee should ever come as a surprise.

Special benefits during March

1. Promotional period for new accounts

For all clients who open a salary account — 12 months without fees for:

card maintenance

account maintenance

electronic banking

debit card issuance

2. Promotional pension loans (no insurance policy required)

amount: up to EUR 20,000

repayment period: up to 84 months

promotional nominal interest rate: 7.95%

promotional EIR: 8.13%

For more details, visit the LINK on the Bank’s website.

3. Special term deposit offer

For deposits of EUR 50,000 for 13 months with an annual EIR of 3.30%. More details available via the LINK.

Our mission is to ensure that every client feels informed, protected, and secure. That’s why, in all stages — from initial information to product execution — we apply the highest standards of transparency and professionalism.

An informed client is a safe client.
Clear information leads to safer decisions.

Frequently Asked Questions

EIR (Effective Interest Rate) represents the total annual cost of the loan, including all interest, fees, and other charges the client must pay.It enables fair comparison between offers from different banks.

The Bank must provide personalized information through the ESIS (European Standardised Information Sheet), giving a clear overview of all key elements.For housing and mortgage loans, the ESIS must be delivered at least 15 days before signing so that the consumer has adequate time to review and compare offers.All relevant information must be provided free of charge.

Yes. A consumer has the right to unilaterally terminate the loan agreement within 14 days, without stating a reason.

In that case, the client must notify the Bank and repay the principal and accrued interest

You have the right to:

• request additional explanations,

• receive personalized information,

• review a draft contract before signing,

• ask questions at any stage.

If you do not understand the product, you are not obliged to accept it.

If an additional service (for example, insurance) is a condition for loan approval, its cost must be included in the EIR.

Yes — a consumer may repay the loan early at any time, reducing the total cost. In certain cases, lenders may charge a fee; however, Adriatic Bank does not charge an early-repayment fee, regardless of the loan type.

Clear Information Means Safer Decisions